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Know Where You Stand Before You Start

Using uk9i — opening an account, making a bKash or Nagad deposit, or placing any wager — means you have read and accepted the terms set out here.

Eligibility depends on local lawAccount terms apply at registrationNagad, bKash, Rocket subject to policyBangladesh access by eligible region onlyTerms updated without prior notice
uk9i Know Where You Stand Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, eligibility status, or want to request a copy of the data we hold, contact our support team directly. For legal and compliance queries, written channels give you a documented trail — we recommend using email or live chat so you have a reference number. Our team can escalate formal requests to the relevant internal department.

Live Chat Access live chat from your account dashboard at any time. Use this for eligibility questions, account status checks or to flag a potential terms breach quickly.
Email Support Send legal or compliance queries by email for a documented response. Include your registered account number so we can locate your record and respond accurately.
Account Help Centre Log into your account and open the Help Centre to find policy documents, submit a formal data request, or review the current version of our terms and conditions.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at uk9i

We collect the information you provide at registration — name, contact details, and payment method identifiers such as your bKash or Nagad wallet number — and we retain this for as long as your account remains active or as required by our operating obligations. You have the right to request a copy of your data or ask us to correct inaccurate records. Those requests go through the Help Centre in your account.

Data Retention

Account records, transaction history and wallet verification data are kept for the period required under our terms. Inactive accounts are reviewed on a scheduled basis per our retention policy.

Cookie Policy

We use cookies to maintain your session, remember your wallet preference (bKash, Nagad or Rocket) and measure how pages are used. You can adjust cookie settings from the browser on your mobile or desktop device.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We do not store full wallet PINs. If you notice unusual account activity, contact live chat immediately.

Data Correction Requests

To update or correct personal data, log in and submit a request via the Help Centre. Include your account number and the specific field you want amended for a faster response.

Legal FAQs for Your Account

Below are the questions we receive most often about account terms, eligibility and data rights. If your question is not covered here, reach out through live chat or email with your account number ready.

Access depends on your local law and eligible region. If online gaming is permitted where you are located, you may proceed. We recommend confirming your local legal position before registering.

If you relocate to a region where access is not permitted, you are required to notify us. Continued use from a restricted location may result in account suspension and voiding of any pending transactions.

No. A completed bKash, Nagad or Rocket payment does not override eligibility rules. Accounts opened from ineligible regions remain non-compliant regardless of payment activity on the account.

Log into your account and open the Help Centre. Submit a data access request with your account number. We will respond through the same channel with the records we hold on file.

We retain account and transaction records for the period required under our operating terms. After that period, personal data is removed or anonymised in line with our standard retention schedule.

Contact us via email or live chat with your account number and a description of the issue. Written contact gives you a reference number and a documented record of your query for follow-up.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.