Reference

Terms and Conditions That Govern Your uk9i Account

These terms set out the rules between you and uk9i when you open an account, fund it through bKash, Nagad, or Rocket, and access any part of our platform.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice
uk9i Terms and Conditions That Govern Your uk9i Account
CONTACT FOR QUERIES

Reach Us With Terms-Related Questions

If any part of these terms is unclear, or if you need to flag a wallet transaction that does not match your account records, our support team is the right starting point. You can reach us through live chat, email, or the in-app message centre — each channel connects to the same team that handles account and payment queries.

Team online

Live Chat

Open the chat window from any page on uk9i. Quote your account number and the specific clause or transaction you are asking about so we can respond accurately.

Email Support

Send your query to our support address with your registered mobile number attached. Useful for detailed terms questions or disputes involving bKash, Nagad, or Rocket records.

In-App Message Centre

Log in on mobile, go to Account, and open the message centre. Good for attaching screenshots of wallet transfers when you need to escalate a payment-related terms dispute.

HOW WE HANDLE ACCOUNTS

Account Security and Policy Enforcement at uk9i

Our terms are not just a legal formality — they are how we keep the platform fair for everyone. We enforce them consistently, from the moment an account is created to every deposit and withdrawal cycle. Here is what that looks like in practice across four areas we take seriously.

Account Verification When you register, we match your submitted details against your linked mobile wallet. A bKash or Nagad number tied to a different name triggers a manual check before any transaction is approved.
Wallet Transaction Records Every bKash, Nagad, and Rocket transaction processed through your account is logged with a timestamp. If you raise a terms dispute, we pull that record as the reference point for resolution.
Account Access Security Login is protected by OTP sent to your registered mobile number. Sharing your OTP with anyone else is a breach of these terms. Report unauthorised access immediately through the message centre.
Policy Change Notification When we revise these terms, we notify active accounts via the message centre before the change takes effect. You will not find a revision buried quietly — we flag it clearly with a date.

Common Questions About uk9i Terms and Conditions

These are the questions we get most often about how these terms work in practice — covering account rules, wallet deposits, eligibility, and what to do if something goes wrong.

These terms apply to anyone who opens or uses a uk9i account. Eligibility depends on your local law and the regions we currently support — access is not available everywhere.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Wallets belonging to another person will be flagged and the transaction held for review.

We post the updated version here and notify your account via the message centre. Continuing to use your account after the revision date means you accept the new conditions.

Contact support via live chat or email, include your account number and the relevant wallet reference from your bKash, Nagad, or Rocket transaction history, and we will check the record.

Yes. Each person may hold only one uk9i account. Duplicate accounts are a breach of these terms and may result in suspension of all linked accounts and reversal of any pending transactions.

We retain account data and wallet transaction logs for as long as your account is active and for a period after closure in line with our data retention policy. Contact us if you want to know more.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.